General Information

Access to any of the services offered at St Helen's Private Hospital is available via referral.

Your local GP, psychiatrist, psychologist or counsellor will be able to assist you with obtaining a referral to a private specialist who is accredited at the hospital and who can organise your admission.

Once your admission has been organised, the staff at St Helen’s Private Hospital will contact you by phone prior to your day of admission, and will let you know what time to arrive and what items to bring with you.

They will be able to answer any questions or address any concerns that you may have about your stay with us.

On arrival, please visit our main reception staff, unless advised otherwise.

During your stay you will be under the direct care of this private specialist who will from time to time be assisted by other accredited private specialists and hospital staff.

Inpatient programs

Your psychiatrist or general practitioner may refer you directly to the Hampden Unit.

An intake officer is available to speak with during business hours Monday to Friday on 6221 6500. Outside of these times ward staff may be able to assist where required.

Day Program

Referral for Day Program is available to inpatients and outpatients if seeing a credentialed psychiatrist or via a GP referral to a credentialed psychiatrist for assessment.

Mother Baby Unit

For admission into the Mother Baby Unit, you and / or your baby may be referred to the unit by your GP, paediatrician, obstetrician or psychiatrist. Either a private specialist or GP accredited with the hospital will admit you.

To make your stay as smooth as possible, our hospital offers excellent in-house services and access to amenities, including:

  • Air conditioning
  • Central city location, easy access to public transport and limited visitor parking onsite.
  • Coffee shop 50 meters from the hospital
  • Direct dial telephones at your bedside on Hampden Unit with free local calls
  • Pathology - as required
  • Personal mail delivered to you during your stay
  • Pharmacy – prescriptions delivered as required
  • Private bathrooms
  • Private and shared accommodation
  • Television
  • Catering

All meals at St Helen’s Private Hospital are cooked fresh and made on a daily basis.

Meal choices on our daily menu are extensive, and special dietary needs are always accommodated (with medical approval).

Meal Times

Breakfast- Continental buffet: 7.30-9.00am

Morning Tea- Menu changes daily: 10.30am

Lunch- Two course meal with a beverage: 12.15pm (patients select their option)

Dinner- Two course meal with a beverage: 5.15pm (patients select their option)

Supper- Cheese & biscuits, sweet biscuits, fruit

Note: Coffee, tea, hot chocolate, milo, juice, fruit bread and spreads are available continually throughout the day and can be found in the two kitchenettes on the wards

Can I smoke?

Yes, smoking is permitted outside of therapy sessions and medication times in restricted areas.

Can the hospital meet special dietary requirements?

Our onsite chef will be able to meet all your dietary needs (Medical staff documentation required for diagnosed conditions)

Am I able to have leave while in hospital?

Day leave for Hampden Unit patients is permitted by the consulting psychiatrist outside group times.

Brief leave is allowed for Mother Baby Unit patients in consultation with nursing staff.

Am I required to attend group therapy?

Yes, group therapy is part of our treatment program.

What should I bring to hospital?

Day clothes, suitable, comfortable footwear, nightwear, and toiletries. Do not bring plastic bags, cords, wire coat hangers. St Helens Private Hospital will not be held responsible for any valuables.

Does the hospital have any laundry facilities?

Yes, free laundry facilities are available.

Do I need private health insurance to be admitted?

Private Health insurance is recommended. We accept DVA and Work-cover patients. Some patients may choose to be privately funded, however this is costly. There is access to public funded admissions in the Mother Baby Unit for mothers with mental health concerns.

Am I allowed to drive?

It is not advisable to drive while you are an inpatient at our hospital.

Do I need patient identification?

Identification is required to ensure patient safety at all times. On admission, photo identification is taken after receiving consent. This is used to provide accurate treatment and to ensure your individual care is provided.

Does the hospital have security?

For patient safety, all entrances and exits are locked and alarmed at all times.

If you are a member of a health fund or covered by compensation, it is important to confirm some details of your coverage (i.e. Workers’ Compensation, MAIB or DVA).

The information you should confirm includes:

  • That your level of health fund cover or compensation adequately covers the cost of the procedure and accommodation outlined in the pre-admission form.In the case of postnatal patients, is your newborn baby covered?
  • Are there any exclusions on your health cover such as psychiatric exclusions.If an excess is payable for this admission.
  • If you have been a member of your health fund for less then 12 months your fund may not accept liability for the costs of this admission.
  • Please note that medical and allied health practitioner’s fees may be billed separately by the practitioner.

Workcover/ Worksafe/ Third Party Insurance

If your admission is as a result of a Workcover/Worksafe, Third Party or Public Liability claim, the hospital will require prior written approval for your admission from the relevant insurance company. Your admission cannot be confirmed or proceed until this approval is received.

Any claims that have not been approved by the insurance company will be treated as a self-funded admission and the estimated hospital costs will be payable by you.

Payment methods prior to or on admission

The hospital accepts cash, bank cheques, money orders, EFTPOS, Visa and MasterCard for any amounts payable. A credit card surcharge of 1% applies for VISA and MasterCard. Personal cheques are not accepted.

If choosing to pay by EFTPOS, please note that most financial institutions have a daily limit of $1,000.

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