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General Information

Access to any of the services offered at St Helen's Private Hospital is available via referral.

Your local GP, psychiatrist, psychologist or counsellor will be able to assist you with obtaining a referral to a private specialist who is accredited at the hospital and who can organise your admission.

During your stay you will be under the direct care of this private specialist who will from time to time be assisted by other accredited private specialists and hospital staff.


Inpatient programs
To be admitted into one of the Psychological Medicine programs, your psychiatrist or general practitioner may refer patients directly to the Department of Psychological Medicine.

Our admissions hotline is open 24 hours and can be contacted on our toll free number on 1800 550 254.

A staff member will assist you with enquiries or referrals to an accredited private psychiatrist.

Mother Baby Unit
For admission into the Mother Baby Unit, you and your baby may be referred to the unit by your general practitioner, paediatrician, obstetrician or psychiatrist.

We also welcome recommendations for admission from maternal and child health nurses.

Our unit can care for infants up to the age of 12 months.

Once your admission has been organised, the staff at St Helen’s Private Hospital will contact you by phone prior to your day of admission, and will let you know what time to arrive and what items to bring with you.

They will be able to answer any questions or address any concerns that you may have about your stay with us.

On arrival, please visit our main reception staff, unless advised otherwise.

We constantly measure our patients’ satisfaction with regard to the care and services they receive, and seek ways to improve how we meet their expectations.

As a patient or former patient, you may be asked to respond to a questionnaire designed to gauge your level of satisfaction with our hospital facilities or services.

We hope you will take the few minutes required to complete the survey as your comments are important to us.

Who to contact for further information?

If you have any questions concerning your booking, the procedure, preparation or what to expect please telephone St Helen's Private Hospital on 03 6221 6444.

To make your stay as smooth as possible, our hospital offers excellent in-house services and access to amenities, including:

  • Air conditioning
  • Central city location, easy access to public transport and limited visitor parking onsite.
  • Coffee shop 50 metres from the hospital
  • Direct dial telephones at your bedside with free local calls
  • Pathology
  • Personal mail delivered to you during your stay
  • Pharmacy
  • Private bathrooms
  • Private and shared accommodation
  • Television.

All meals at St Helen’s Private Hospital are cooked fresh and made on a daily basis.

Meal choices on our daily menu are extensive, and special dietary needs are always accommodated (with medical approval).

Meal Times

Breakfast – Continental buffet: 7.30-9.00am

Morning Tea – Menu changes daily: 10.30am

Lunch – Two course meal with a beverage: 12.15pm (patients select their option)

Dinner – Two course meal with a beverage: 5.15pm (patients select their option)

Supper – Must be selected on the menu: Cheese & biscuits, sweet biscuits, fruit, yoghurt: 5.15pm

Note: Coffee, tea, hot chocolate, milo, juice, fruit bread and spreads are available continually throughout the day and can be found in the two kitchenettes on the wards.

Can I smoke?

Yes, smoking is permitted outside of therapy time in restricted areas.

Can the hospital meet special dietary requirements?

Our onsite chef will be able to meet all your dietary needs (Medical staff documentation required for diagnosed conditions)

Am I able to have leave while in hospital?

Day leave is permitted by the consulting psychiatrist outside group times.

Am I required to attend group therapy?

Yes, group therapy is part of our treatment program.

What should I bring to hospital?

Day clothes, suitable, comfortable footwear, nightwear, and toiletries. Do not bring plastic bags, cords, wire coat hangers. St Helens Private Hospital will not be held responsible for any valuables.

Does the hospital have any laundry facilities?

Yes, free laundry facilities are available.

Do I need private health insurance to be admitted?

Private Health insurance is recommended. We accept DVA and Work-cover patients. Some patients may choose to be privately funded, however this is costly.

Am I allowed to drive?

It is not advisable to drive while you are an inpatient at our hospital.

Do I need patient identification?

Identification is required to ensure patient safety at all times. On admission, photo identification is taken after receiving consent. This is used to provide accurate treatment and to ensure your individual care is provided.

Does the hospital have security?

For patient safety, all entrances and exits are locked and alarmed at all times

If you are a member of a health fund or covered by compensation, it is important to confirm some details of your coverage (i.e. Workers’ Compensation, MAIB or DVA).

The information you should confirm includes:

That your level of health fund cover or compensation adequately covers the cost of the procedure and accommodation outlined in the pre-admission form.In the case of postnatal patients, is your newborn baby covered?

Are there any exclusions on your health cover such as psychiatric exclusions.If an excess is payable for this admission.

If you have been a member of your health fund for less then 12 months your fund may not accept liability for the costs of this admission.

If your condition or any symptoms of your condition existed prior to your joining your health fund they may not accept liability for the costs of this admission.

If there is a question regarding pre-existing symptoms your health fund has the option to obtain details in this regard from your general practitioner or specialist.

STD/mobile telephone calls and sundry item charges are payable on discharge.

Please note that medical and allied health practitioner’s fees may be billed separately by the practitioner.

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